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Patient Experience

In-Room Dining

Glenwood Regional Medical Center’s Food and Nutrition Department is proud to offer our patients Room Service. On May 5, 2004, Glenwood implemented this new patient meal program, the first of it’s kind in Northeast Louisiana. The goal of Room Service is to provide more variety, higher quality, and a restaurant style menu that allows our patients to order their meal when they want it, delivered in timely manner.

Here is how it works. A patient nutrition hostess will visit all new admitted patients and explain the ordering process and meal options. The patients are offered the menu that features up to 25 various entrees ranging from light fare to heartier dishes.

By telephoning the room service number 4000 line, patients may place an order for a meal from their room anytime from 6:30am until 7:00pm, seven days a week. If patients are unable to make their choice by telephone and there are no family members or visitors to assist them, a nutrition hostess will assist the patient in placing their order. Menu choices are reviewed by trained staff to ensure that the patient receives food that is appropriate for their personal diet plan.

Food orders take 30-45 minutes from the time the order is placed to arrive to the patient’s room. Patients may order up to three meals in advance if necessary. Guest trays are offered for a cost of $5 a meal and are delivered to the patient’s room.

Aside from making the patient feel pampered, the room service program gives the patient an opportunity to eat what they like at the times they are hungry. Eating well is a contributing factor to healing and the Foods and Nutrition department understands that many people have different expectations about the quality of hospital food service. By providing Room Service for patients, our staff believes we can provide a positive dining experience for our patients.

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Spiritual Care

At Glenwood Regional Medical Center, we believe one doesn’t just hurt in one aspect of their life without also hurting in other areas. The physical and the spiritual are inter-related. One’s spiritual care is a vital part of the healing process. Our Pastoral Care program is available to people of all faiths and to those with no formal religious affiliation.

Our Chaplain is available for prayer and counseling; to help families clarify ethical dilemmas about medical treatment plans and withdrawal of life support; to provide emotional and spiritual support for dying patients and their loved ones and assist families in their loss. The Chaplain is available on campus from 8:00 A.M. – 4:30 P.M., Monday through Fridays.

To reach our chaplain, call the GRMC operator at (318) 329-4200.

The GRMC chapel is located on the first floor, just behind and to the side of the first floor information desk. It is open for prayer and meditation.

Patient Safety

At Glenwood Regional Medical Center, our goal is to help patients have a safe and positive hospital experience. We’ve put many safety measures in place to reduce falls, allergic reactions, infections, equipment malfunctions and medication errors. Still, there are some risks possible with any visit to a hospital. We believe that when patients and hospitals work together, we can lower the risk of accidents and improve the safety for all involved.

Research shows that patients who are more involved with their care tend to get better results. Communication with your health care providers is extremely important. Make sure you understand all aspects of your care, including tests, procedures, medications and other instructions regarding your medical condition. Speak up if you have questions and expect answers you can understand. You have the right to be well informed about the care you are receiving.

Here are some topics you should discuss with your health care providers to help make your hospital stay as safe as possible:

  • If you have allergies to certain medications, be sure to tell your doctors and nurses and ask for that information to be documented in your medical records.
  • Inform your health care providers of any medications you are currently taking, including prescription medications, over-the-counter medications, vitamins, minerals, dietary/herbal supplements, laxatives, pain relievers, sleeping aids, etc.
  • Ask all questions you have pertaining to medications that are prescribed for you. Make sure you understand what the medication is for, the dosage, directions for use, refills, storage, expiration, and what to do about missed dosages. Discuss any side effects or warnings associated with the use of the medication and what to do if you experience side effects.
  • If your doctor orders treatment or tests during your hospital stay, a member of your healthcare team will describe what you should expect during the procedure. You should discuss questions or any concerns you might have and ask for any information that makes you feel most comfortable and confident about the care you are receiving.
  • Make sure you are clear about any instructions you are given when leaving for home, including recommended or limited activities, scheduling follow-up appointments and what medications you need to take.

 

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503 McMillan Road – West Monroe, LA 71291
(318) 329-4200

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