At Glenwood Regional Medical Center, it is our goal to provide safe, effective, high-quality healthcare for our patients.
We encourage patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.
Glenwood Regional Medical Center is a fully accredited DNV hospital. DNV is the leading accreditor of US hospitals integrating ISO 9001 quality compliance with the Medicare Conditions of Participation. DNV Healthcare has created quality and safety standards for healthcare organizations. DNV reviews, accredits, and certifies healthcare organizations that meet their high standards.
What Our Patients Say
We care very much about how patients feel about their experiences at Glenwood Regional Medical Center. Our staff tries to make the patient experience as pleasant and comfortable as possible and our patients consistently give us high marks for the way we take care of them. Here are some recent comments from patient satisfaction surveys:
“To the Inpatient Rehab Team…We wanted to let you know how much we appreciate you. You have done wonderful things to help. As long as this hospital has this team, the hospital will always be a blessing to us and everyone who needs your help. Thank you, and may God bless you all in every way. You will always have a place in our hearts.”
“Each nurse took care of me as if they were caring for their very best friend. Their technical ability and knowledge of their profession was evident in their rapport with me, each other, and the support staff.”
“I had outpatient surgery in June of 2017 and wanted to let you know what excellent care I received. My nurse for day surgery was wonderful. I have told numerous people about the excellent care and treatment I received there during my surgery. Everyone I encountered from the admitting nurse to operating room staff were warm and encouraging. I would not hesitate to return to Glenwood if I needed further treatment.”
About Quality Data on the Internet
There is increasingly more public information available about hospitals, doctors and other healthcare providers on the Internet. A number of different agencies evaluate, compare and rate hospitals. These ratings can be a good source of information for healthcare consumers and many of them provide reliable data that can help people make informed decisions about where to seek care.
But, there are some things that should be considered in reviewing these ratings and reports.
Is the information current?
Most data reported on the Internet is historical data. It could be several months old or it could be a few years old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.
What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. Consumers should look for comprehensive evaluations of hospital services that take many factors into consideration.
In some cases, data may represent only a short period of time – some reports only include patients cared for in one calendar quarter, limiting the sample size used in the data.
Some reports include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.
When hospitals are compared using percentages, it is important to know how much data is included in the percentage rating. Data from one hospital may include only a small number of patients with a certain medical condition, while another hospital in the study may treat a much larger number of patients with the same condition. When that happens, percentage ratings can be skewed and misleading.
Who is reporting the data?
There are several reputable agencies evaluating and rating hospitals. Consumers should check the credentials of any group reporting healthcare quality data.
Glenwood Regional Medical Center voluntarily reports information to the Centers for Medicare and Medicaid Services (CMS) on nearly two-dozen activities related to care for patients receiving specific services. These measures demonstrate how often the hospital provided the recommended care and treatment for patients with a heart attack, heart failure and pneumonia and for patients having surgery.